GamingOGs and the team behind the video game servers want to personally thank everyone for stopping by and visiting our donation webpage. We strive to provide some of the highest quality servers out there by giving you guys the best custom content to enhance your gaming experience. All server donations allow us to reinvest all the money back into the server which in return allows our servers to provide more content and better experiences for our players.
We appreciate any support you can give GamingOGs to keep it all running smoothly!
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
We offer refunds to anyone who donated and didn't receive their items in full we also offer a 100% customer satisfaction to all of our players and community members who donate on the servers. If for any reason you had an issue with your package please visit our discord server and create a ticket we promise we will make it right!
CUSTOMER SATISFACTION POLICY
We will proactively solicit player's needs and expectations. We'll confirm that we have understood those expectations. Develop, package, deliver, and support our packages to meet those expectations. Measure the degree to which our customers' product and outcome expectations are achieved. Never blame the user when he or she cannot make a product or process work; provide understanding, then help. Assume they have done their best. Aggressively seek to close any gap between what our customers expect and what they experience.
We strongly don't believe that our donation system falls under a "Pay2Win" system as the items/rewards/perks that can be purchased are mostly cosmetic and visual changes rather then buying actual items to get ahead of other players. Pay2win models typically are when servers sell items/resources that gives a donator an unfair advantage over other players our system does not sell or support selling benefits to give an unfair advantage against other players. We highly encourage you check out our donation system for your ownself instead of just taking our word blindly on that response to ensure you feel confident it's not a bias response.
Our donation system works off a plugin that is installed inside the game servers and that plugin sends data to a web server. We have that web server setup to give real time data feedback. This means when you donate the second that data is sent to the web server you should have your donation within the game anywhere from instantly to 5 minutes is the average time it takes to get your donation reward. To speed up your donation it's the safest to be inside the actual game server when you do donate to give the fastest delivery speed possible.
We promise to give refunds based off this: "We offer refunds to anyone who donated and didn't receive their items in full we also offer a 100% customer satisfaction to all of our players and community members who donate on the servers. If for any reason you had an issue with your package please visit our discord server and create a ticket we promise we will make it right!" With all that being said if for any reason your donation package or benefits isn't working correctly we ask that you join our discord server and come create a ticket to allow staff members to help resolve and correct any potential issues or questions you might have. We believe in treating all players and donators fairly but at the same time with respect of not having scammers take advantage of our donation system.